Hyde Park ⬩ Hoofddorp
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General Terms and Conditions MindBodyFitness B.V.

Article 1 – Definitions

In these general terms and conditions, the following terms have the meanings set out below:

  • MindBodyFitness: MindBodyFitness B.V., located in Hyde Park, Hoofddorp with its registered address at Eiffelstraat 11, 2132 HS Hoofddorp, registered with the Dutch Chamber of Commerce under number 98411217, VAT identification number NL868482080B01;
  • Member: the natural person who has entered into a Membership Agreement with MindBodyFitness;
  • Membership Agreement: the agreement between the Member and MindBodyFitness under which the Member is entitled to use the Facilities;
  • Facilities: the premium fitness area, the multifunctional group fitness studio, the wellness area, the changing rooms, the reception and lounge, and the MindBody Café;
  • All-In Membership: the membership that provides access to all Facilities and group classes, offered with a 4-weekly, 12-month or 24-month term;
  • Class Credits: single-use access credits for selected group classes, purchased without a continuous membership;
  • Day Pass: a single-day access pass without a continuous membership;
  • Website/App: the website and any application of MindBodyFitness, including the Sportivity booking system.
  • Start of Membership: the day the member submits the digital sign-up form and receives confirmation of sign-up via email.

Article 2 – Applicability

2.1 Scope of application. These general terms and conditions apply to every Membership Agreement, every purchase of Class Credits or Day Passes, and to any use of the Facilities by Members and their guests.

2.2 By entering into a Membership Agreement, purchasing Class Credits or a Day Pass, or entering the Facilities, the Member accepts these general terms and conditions and the house rules of MindBodyFitness.

2.3 Amendments. MindBodyFitness is entitled to amend these general terms and conditions. Amendments will be communicated to the Member in writing or electronically at least one month before they take effect. An amendment constitutes a not insignificant increase of the Member's obligations — thereby triggering the Member's right to terminate — if it involves one or more of the following:

  • the introduction of new fees or charges not previously agreed;
  • a material reduction of the services or facilities included in the Membership;
  • a material restriction of access rights, including a significant reduction in opening hours;
  • an extension of the Member's notice period or a limitation of the Member's right to terminate;
  • the introduction or material increase of penalties or administration charges payable by the Member;
  • the addition of substantial new obligations on the part of the Member.

If an amendment qualifies as such, the Member has the right to terminate the Membership Agreement within one month of the notification, in accordance with Article 6:237(c) of the Dutch Civil Code.

Article 3 – Membership: formation, age and types

3.1 Agreement formation. A Membership Agreement is formed once the Member has completed the registration form — online via the Website/App or at the reception desk — and the registration has been confirmed by MindBodyFitness.

3.2 Minimum age. A membership may only be entered into by persons aged 18 or older. MindBodyFitness does not offer independent memberships to minors. MindBodyFitness may request that a Member demonstrate their age and identity by means of a valid proof of identity.

3.3 Types of membership. MindBodyFitness offers the All-In Membership in the following variants:

  • 4-weekly cancellable;
  • 12-month fixed term;
  • 24-month fixed term.

In addition, Class Credits and Day Passes may be purchased without creating a continuous membership.

3.4 Included services. The All-In Membership includes access to the fitness area, group classes and the wellness area. Wellness cannot be purchased separately from the All-In Membership.

3.5 Continuation after fixed term. Upon expiry of the agreed term of a 12- or 24-month membership, the Membership Agreement will continue as a 4-weekly cancellable membership, unless the Member has given timely notice of termination in accordance with Article 4.

3.6 The membership, access credentials and proof of participation are strictly personal. It is not permitted to transfer or allow a third party to use the membership or access credentials.

Article 4 – Right of withdrawal, term and termination

4.1 Right of withdrawal. If the Member has entered into the Membership Agreement remotely (online), the Member has the right to withdraw from the agreement within fourteen (14) days of its conclusion, without giving reasons, in accordance with Article 6:230o of the Dutch Civil Code. If the Member has explicitly requested that access to the Facilities commence within the withdrawal period, and acknowledges that the right of withdrawal is thereby affected, MindBodyFitness is entitled to charge a proportional fee for the period of actual use from activation of the membership up to and including the day of withdrawal. This pro-rata charge is calculated in accordance with Article 6:230o(3) of the Dutch Civil Code. If the Member has not requested early commencement, no charge will be levied upon timely withdrawal.

4.2 Notice period — 4-weekly membership. The 4-weekly cancellable All-In Membership may be terminated by the Member with a notice period of four (4) weeks, effective at the end of a payment period.

4.3 Termination of fixed-term membership. A membership with a 12- or 24-month fixed term cannot be terminated prematurely, except as provided in Articles 4.4 and 4.5. Notice of termination at the end of the term must be given with a notice period of four (4) weeks, failing which the agreement will convert to a 4-weekly membership in accordance with Article 3.5.

4.4 Early termination due to special circumstances. The Member may request termination of the Membership Agreement with immediate effect if the Member is permanently unable, due to demonstrable illness, injury or physical disability, to use the Facilities for the remainder of the term, as determined by MindBodyFitness. In order to be able to adequately assess the Member’s condition, MindBodyFitness may request a written declaration from a physician, specialist or physiotherapist. As this declaration constitutes health data within the meaning of Article 9 of the General Data Protection Regulation (GDPR), MindBodyFitness will process such data solely for the purpose of verifying the termination request, on the basis of the Member's explicit consent. The declaration will not be retained beyond the period strictly necessary for this purpose and will be processed with appropriate security measures. Reference is made to the MindBodyFitness Privacy Statement for further details.

MindBodyFitness retains their right to refuse immediate termination of the Membership Agreement, regardless of circumstances.

4.5 Termination procedure. Notice of termination must be given in writing by e-mail via info@mindbodyfitness.nl.

4.6 Temporary freeze (suspension). The Member may request a temporary freeze of the membership in the event of prolonged illness, injury or pregnancy, upon submission of a medical declaration. The freeze can be for a maximum of six months per twelve-month period. The end date of a fixed-term membership will be extended by the duration of the freeze and no membership fees will be charged during the freeze period. A freeze may not be applied during a notice period already in progress and may not be applied retroactively.

MindBodyFitness retains their right to refuse a temporary freeze of the Membership Agreement, regardless of circumstances.

4.7 Recalculation upon early termination. Upon early termination under Article 4.1 or Article 4.4, MindBodyFitness is entitled to recalculate the membership fee over the elapsed membership period on the basis of the period actually used and the corresponding (higher) contribution rate and/or registration fee applicable to that period.

4.8 Termination by MindBodyFitness. MindBodyFitness is entitled to terminate the Membership Agreement with immediate effect if the Member, following a written warning, seriously or repeatedly violates the house rules or these general terms and conditions, or behaves aggressively, violently, in a discriminatory manner or otherwise unacceptably towards staff, other Members or visitors. In such case, no right to reimbursement of fees already paid arises, without prejudice to MindBodyFitness's right to claim compensation for any damage caused by the Member.

4.9 Business closure. If MindBodyFitness ceases its operations, it may terminate the Membership Agreement prematurely with four (4) weeks notice. Any prepaid membership fees relating to the period after the termination date will be refunded.

Article 5 – Membership fees and payment

5.1 Membership fee and pricing. The membership fee for the selected membership type, and the prices for Class Credits and Day Passes, are set out on the Website and/or confirmed in writing at the time of registration.

5.2 The first membership fee is due at the start of the membership, and all other membership fees thereafter are due and will be invoiced 4 weeks prior to to the start of the period the invoice is concerning.

5.3 Membership fees are collected by SEPA direct debit. By entering into the Membership Agreement, the Member authorises MindBodyFitness to periodically collect the membership fees due.

5.4 Class Credits and Day Passes must be paid at the time of purchase via the payment methods available in the Website/App.

5.5 Failed payment and default. If a direct debit fails for any reason, the Member will be notified in writing or electronically and will be given the opportunity to pay the outstanding amount within two weeks of that notification. If the Member fails to pay within that period, the Member will be in default by operation of law and MindBodyFitness will be entitled to charge statutory interest and extrajudicial collection costs in accordance with Article 6:96(2)(c) and Article 6:96(5) of the Dutch Civil Code and the Decree on compensation for extrajudicial collection costs (Besluit vergoeding voor buitengerechtelijke incassokosten), with a statutory minimum of €40, and to suspend the Member's access to the Facilities until the outstanding amount has been paid in full.

5.6 Price changes — annual indexation. MindBodyFitness is entitled to adjust the membership fee annually in line with the Consumer Price Index (CPI) as published by Statistics Netherlands (CBS). Such annual indexation does not entitle the Member to terminate the Membership Agreement.

5.7 Price changes — other increases. For any price increase that does not result from CPI indexation as described in Article 5.5, the following applies: MindBodyFitness will notify the Member at least four weeks before the increase takes effect. If the increase takes effect within three months of the start of the Membership Agreement, or if the increase exceeds the most recently published CPI percentage as published by CBS, the Member has the right to terminate the Membership Agreement within four weeks of the notification, effective on the date the price increase takes effect. Any prepaid fees relating to the period after termination will be refunded. Price adjustments arising directly from statutory measures (such as a change in VAT rate) may be implemented immediately and do not give rise to a right of termination.

Article 6 – Access and use of the Facilities

6.1 Access procedure. Access to the Facilities is obtained through registration via the Sportivity member management and booking system, with the Member identifying themselves upon each visit in the manner indicated by MindBodyFitness (for example via app, pass or QR code).

6.2 Bookings and cancellation policy. The Member may make bookings for group classes via Sportivity and make use of waiting list functionality. MindBodyFitness may apply a cancellation policy and a no-show policy, as published on the Website/App.

6.3 The membership and access credentials are strictly personal and non-transferable.

6.4 Changes to Facilities and services. MindBodyFitness may make changes to the Facilities offered, the class timetable and opening hours. Such changes will, except in urgent circumstances, be announced at least four weeks in advance. If a change materially deviates from the arrangements made at the time of entering into the agreement and is disadvantageous to the Member, the Member has the right to terminate the Membership Agreement within four weeks of the announcement without serving a notice period, in accordance with Article 6:237(c) of the Dutch Civil Code, unless the nature of the change does not justify termination. This does not give rise to a reduction or refund of fees already paid for the period before termination, except in the event of a closure lasting longer than seven (7) days.

Article 7 – House rules

7.1 The Member must comply with the House Rules of MindBodyFitness, as published on the Website and in the club. These rules relate to, among other things, hygiene, clothing, conduct, the use of sportswear, swimwear and towels, including the specific clothing and hygiene requirements applicable to the wellness area.

7.2 Ladies Only classes. Certain group classes are offered as Ladies Only and are accessible exclusively to female Members; instructors of any gender may lead these classes. This distinction is is indicated for the relevant classes in the timetable.

7.3 Photography and video recordings. It is not permitted to make photo or video recordings of other Members, visitors or staff in any area of the club without their prior consent. Specific “influencer-friendly” times may be determined by MindBodyFitness during which photo and video recording is allowed in the fitness area.

7.4 Use of equipment. The Member may not use equipment or Facilities with which they are unfamiliar or in a manner contrary to the instructions provided. If the Member is unfamiliar with any equipment, they must inform MindBodyFitness staff before use.

7.5 Alcohol, drugs and medication. It is not permitted to use the Facilities while under the influence of alcohol, drugs, medication or other substances that may affect the safe use of the Facilities.

7.6 Medical contraindications. The Member must notify MindBodyFitness of any medical contraindication for physical exercise prior to using the Facilities and, where there is any doubt as to physical fitness, must obtain medical clearance from a physician or specialist before making use of the Facilities.

7.7 Refusal of access. MindBodyFitness may refuse or deny access to the Facilities to any person who does not comply with the house rules. Where a refusal results from the Member's own conduct, no right to reimbursement of fees paid for the remaining term arises.

Article 8 – Liability and use at own risk

8.1 Use at own risk. Engaging in sport and using the Facilities, including the fitness area, group classes, personal training, the wellness area and other training equipment, may involve risks of injury and/or damage and is at the Member's own risk. The Member is personally responsible for assessing their own physical fitness and for the choices made in that regard.

8.2 Limitation of liability. MindBodyFitness is not liable for material or immaterial damage, injury or loss suffered by the Member during the use of the Facilities or during participation in activities, except in cases of intent or gross negligence on the part of MindBodyFitness or its staff.

8.3 Liability cap. Where any liability rests with MindBodyFitness, such liability is limited to the amount paid out under MindBodyFitness's liability insurance in the relevant case. If and to the extent that no payment is made under this insurance for any reason, MindBodyFitness's liability is limited to a maximum of EUR 5.000,-.

8.4 Wellness area safety. Use of the wellness area takes place in accordance with the instructions and safety regulations set by MindBodyFitness. Persons with medical contraindications are advised against or denied use.

8.5 Valuables and belongings. Bringing valuables into the Facilities is discouraged and is at the Member's own risk. MindBodyFitness does not accept responsibility for lockers containing cash, electronics, jewellery, watches or other valuables with a value in excess of EUR 250,-. MindBodyFitness is not liable for loss, theft or damage to the Member's belongings within the Facilities, including the changing rooms, unless caused by the intent or gross negligence of MindBodyFitness.

8.6 Nothing in these general terms and conditions limits liability for damage resulting from the intent or deliberate recklessness of MindBodyFitness, nor do these terms limit the mandatory statutory rights the Member holds as a consumer.

Article 9 – Personal training, café and other services

9.1 Provision of personal training. Personal training is provided exclusively by staff designated by MindBodyFitness for that purpose. Individual personal training packages are charged separately in accordance with the rates published on the Website.

9.2 Café and other services. The MindBody Café and any community events or workshops are not included in the All-In Membership and will, unless otherwise indicated, be charged separately.

Article 10 – CCTV surveillance

10.1 CCTV surveillance is applied in the public areas of the Facilities for the purpose of ensuring the safety of Members, visitors and staff and for the prevention and detection of criminal offences.

10.2 No CCTV surveillance is applied in the changing rooms or toilets.

10.3 Further information on the processing of CCTV footage, including the retention period, is set out in the MindBodyFitness Privacy Statement.

Article 11 – Personal data

11.1 GDPR compliance and Privacy Statement. MindBodyFitness processes Members' personal data in accordance with the General Data Protection Regulation (GDPR) and the Dutch Implementation Act (Uitvoeringswet AVG / UAVG). For the processing of personal data, including data processed via Sportivity and Mywellness by Technogym, reference is made to the MindBodyFitness Privacy Statement, which forms an integral part of the relationship between the Member and MindBodyFitness.

11.2 Updating personal data. The Member must notify MindBodyFitness promptly in writing or electronically of any changes to their personal data, including address, email address, bank account number and telephone number.

Article 12 – Complaints

12.1 Submission of complaints. Complaints regarding MindBodyFitness's services must be submitted to MindBodyFitness as soon as possible, and in any event within four weeks of the Member becoming aware of the issue, in a complete and clearly described form, by email to info@mindbodyfitness.nl.

12.2 Response time. MindBodyFitness will respond to submitted complaints as soon as possible, and in any event within four weeks of receipt. If a complaint foreseeably requires a longer processing time, the Member will receive an acknowledgement of receipt within this period, together with an indication of the expected response timeframe.

Article 13 – Governing law and jurisdiction

13.1 Governing law. These general terms and conditions and all agreements between MindBodyFitness and the Member are governed exclusively by Dutch law.

13.2 Dispute resolution and jurisdiction. Without prejudice to the foregoing, disputes will be submitted to the competent court in the district of Noord-Holland, it being understood that the Member as a consumer always retains the right to bring proceedings before the court that has jurisdiction under mandatory consumer law. The Member may also submit a dispute via the European ODR platform (http://ec.europa.eu/consumers/odr/).

Article 14 – Miscellaneous

14.1 If any provision of these general terms and conditions is found to be void or unenforceable, the remaining provisions will remain in full force and effect. In such case, the parties will consult to agree a replacement provision that aligns as closely as possible with the intent of the void provision.

14.2 These general terms and conditions were last amended on 26-08-2026 and are available at www.mindbodyfitness.nl.