House Rules MindBodyFitness B.V.

1. Access and Registration

1.1 Access to the club is only permitted with a valid membership, day pass, or class credit, registered via the website, app, or reception. Registration via a self-service terminal is not available.

1.2 Membership is strictly personal and non-transferable. Members must be able to identify themselves upon request, for example by showing valid ID or their membership pass in the app.

1.3 Members must be at least 18 years old. Minors are not permitted to use the club facilities.

1.4 Members must check in using the access gates before using the facilities.

2. Opening Hours and Facility Availability

2.1 The current opening hours of the club and the wellness area are published on the website and in the app.

2.2 MindBodyFitness may temporarily close (parts of) the club for maintenance, cleaning, private events, or force majeure. Where reasonably possible, this will be announced in advance.

3. Hygiene

3.1 Members are required to use a clean, dry towel on cardio and strength equipment, mats, and benches at all times.

3.2 Clean, closed indoor sports shoes are mandatory in the fitness area and group class studio. Outdoor shoes and open footwear are not permitted on the training floor.

3.3 Members are requested to wipe down equipment after use with the cleaning materials provided.

3.4 Showering before using the sauna’s in the wellness area is mandatory.

3.5 Changing and vanity areas must be left clean and ready for the next member.

4. Clothing and Appearance

4.1 Appropriate sports clothing must be worn at all times in the fitness area and during group classes. Clothing with offensive text or images is not permitted.

4.2 Members are expected to maintain an appropriate level of personal hygiene. Personal hygiene and body odours should not cause discomfort with other members.

4.3 In shared areas of the wellness area, members must be appropriately covered with clean swimwear, a towel or robe. Clean swimwear is mandatory when using the traditional sauna and infrared facilities.

5. Conduct

5.1 Members are expected to treat staff, personal trainers, and other members with respect. Intimidating, aggressive, discriminatory, or otherwise unacceptable behaviour will not be tolerated and may result in immediate suspension and/or removal from the premises.

5.2 Members must follow the instructions of staff and personal trainers, in particular regarding the safe use of equipment and participation in group classes.

5.3 Personal music may only be played through headphones or earphones. Personal speakers are not permitted.

6. Mobile Phones, Content Creation and Photography

6.1 The use of mobile phones for calls is not permitted in the fitness area, group class studio, and wellness area.

6.2 Taking photographs or recording video of other members without their explicit consent is prohibited.

6.3 Taking personal workout photos and recording personal workout videos is permitted provided the recording does not disturb other members and no other member or staff is recognisable without that person’s permission.

6.4 Tripods, professional cameras, planned shoots, commercial content and larger filming setups are only permitted with prior approval from MindBodyFitness. This includes content-friendly days or time windows.

6.5 Filming must never block walkways, emergency routes, equipment or training areas, or cause equipment to be occupied unreasonably long for repeated takes.

6.6 Members must always follow the instructions of MindBodyFitness staff regarding filming and photography.

6.7 MindBodyFitness may itself take photographs and video for promotional purposes during events and classes, as further described in the Privacy Statement. Members who do not wish to be included may object by contacting us at info@mindbodyfitness.nl, as further described in the Privacy Statement.

7. Alcohol and Drugs

7.1 The use of alcohol and drugs prior to or during a visit to the club is prohibited.

7.2 Members who appear to be under the influence of alcohol or drugs may be refused access or asked to leave the premises.

7.3 Smoking, including e-cigarettes, is prohibited throughout the club, including the wellness area and MindBody Café, except in designated outdoor areas (if any).

8. Fitness Floor

8.1 Shirtless training is not permitted on the general fitness floor. Normal functional sportswear, including sports bras, crop tops and training stringers, is permitted.

8.2 Weights and dumbbells may not be thrown or dropped unneccessarily.

8.3 Re-racking weights and returning equipment to its designated place after use is mandatory.

8.4 Reserving equipment (e.g. by placing towels or personal items on machines without using them) is not permitted.

8.5 Members may not open, repair, dismantle or technically modify equipment. Defects or unsafe conditions must be reported to the staff of MindBodyFitness.

9. Use of the group class / functional training space

9.1 Members may use the group class or functional training space when no class, private activity or other MindBodyFitness reservation is taking place.

9.2 The room must be vacated when an instructor or staff member indicates that preparation for the next class or activity is beginning.

9.3 Members may not alter a prepared class setup without permission.

9.4 Equipment from the group class space must remain in its designated area unless MindBodyFitness instructs otherwise and must be returned after independent use.

9.5 Instructors have priority over the room and its equipment for class preparation and delivery.

10. Group Classes

10.1 Class bookings are made via the app or website and are subject to availability and applicable cancellation policy as set out in the General Terms and Conditions.

10.2 Members are requested to arrive on time for group classes. Late arrival may result in denial of entry to the class for safety and continuity reasons.

10.3 If a member needs to leave before the end of the class, they should inform the instructor as soon as possible, preferably before the class starts.

10.4 Materials and equipment must be returned neatly after class in accordance with the instructor’s directions.

10.5 Ladies Only classes are reserved for female members. Instructors of any gender may lead these classes.

10.6 No-shows for booked classes may be subject to the cancellation policy referred to in the General Terms and Conditions, and available on our website www.mindbodyfitness.nl.

11. Wellness Area

11.1 The wellness area is available to members in accordance with the applicable opening hours and any capacity restrictions.

11.2 Members with health conditions for which use of the sauna’s or showers may not be advisable are responsible for assessing their own suitability to use these facilities, or for consulting a physician in advance.

11.3 MindBodyFitness accepts no liability for injury or damage arising from use of the wellness area other than as set out in the General Terms and Conditions.

11.4 Given the heightened privacy expectations in these spaces, the following conduct rules apply in addition to the general house rules:

11.4.1 The traditional sauna and infrared facilities may only be used while wearing clean swimwear. Nude use of these facilities is not permitted.

11.4.2 Members and visitors are required to use a clean, dry towel to fully cover the seating surface when using the traditional sauna and infrared facilities, for hygiene reasons.

11.4.3 Loud or disruptive behaviour, including speaking loudly on the phone, is not permitted in the wellness area, so as to preserve a quiet environment for all users.

11.4.4 No food, alcohol or glass bottles/glassware are permitted in the saunas, showers and wellness area.

11.4.5 Shaving, scrubbing, nail care and other grooming activities are not permitted in the sauna.

11.4.6 Members may not pour water, essential oils, fragrances or other liquids onto sauna heaters, stones or technical equipment.

11.4.7 Technical controls, panels and wellness equipment may only be operated in accordance with the posted instructions. Members may not change technical settings beyond normal user controls or interfere with the installation.

11.4.8 Staff and, where present, other members may address individuals directly if these rules are not observed. Repeated non-compliance may result in a (temporary) ban from the wellness area or the club, in accordance with the club's general house rules.

12. Personal Belongings and Lockers

12.1 Members may store personal belongings in the lockers provided during their visit. Lockers must be vacated at the end of each visit; overnight storage is not permitted unless otherwise indicated.

12.2 Large bags, coats and other bulky personal belongings must be stored in the lockers. Small items used during training may remain with the member provided they do not create a hazard on the fitness floor.

12.3 The period during which lost property is kept by MindBodyFitness is discretionary. MindBodyFitness is not responsible for the return of lost property and is free to dispose of any item at any moment.

12.4 MindBodyFitness is not liable for loss, theft, or damage to personal belongings, except in case of intent or gross negligence on the part of MindBodyFitness, as further specified in the General Terms and Conditions.

13. Personal Training and MindBody Café

13.1 Personal training sessions must be booked in advance via the app, website, or reception and are subject to the applicable rates and cancellation terms.

13.2 Food and drinks purchased at the MindBody Café may only be consumed in the designated café/lounge area, not on the training floor or in the group class studio.

13.3 The café/lounge area may be used by members. A purchase from the café is not required.

13.4 External takeaway meals or mull meals are not permitted in the café/lounge area. Personal water and reasonable sports nutrition/snacks are permitted.

14. Security and CCTV

14.1 For the safety of members, staff, and visitors, CCTV cameras are in operation in the public areas of the club, as further described in the Privacy Statement.

14.2 MindBodyFitness may inspect bags and belongings in connection with security incidents.

15. Complaints and Suggestions

15.1 Complaints or suggestions regarding the club, its facilities, or these House Rules can be submitted to reception or via info@mindbodyfitness.nl, and will be handled in accordance with the complaints procedure set out in the General Terms and Conditions.

16. Amendments

16.1 MindBodyFitness may amend these House Rules from time to time. Material changes will be announced in the club and/or via the app or website in advance, in line with the notice requirements applicable to facility and schedule changes under the General Terms and Conditions.

16.2 The version of the House Rules published in the app and at the club at any given time is the version in force.

These House Rules should be read together with the General Terms and Conditions and the Privacy Statement of MindBodyFitness B.V.